Zenex 5ive may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14th of May 2018.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Zenex 5ive may collect and use Users personal information for the following purposes:
For the purpose of the General Data Protection Regulation (“GDPR”), the data controller is Zenex 5ive Limited, 5 Jupiter House, Calleva Park, Reading, Berkshire, RG7 8NN, United Kingdom. The information and data You provide in connection with the registration of the various Web hosting services of Zenex 5ive Limited (the "Services"), will be processed in accordance with the provisions of the GDPR. We will comply with the GDPR. The GDPR states that the personal data we hold about you must be:
We will collect and process the following data about you:
“Client” is the customer of Zenex 5ive Limited to whom We provide the various Services our business offers.
“Client Customer Data” is the Personal Data belonging the parties with whom our Client has a relationship. We have no direct relationship with the parties whose Client Customer Data is processed by our Clients.
Our Clients use the Service to host, transmit or process data on our hosting platform and this, may include personal data of their own customers with whom they have a contractual relationship (Client Customer Data).
In line with the Service agreement, our Clients retain responsibility for setting standards and for managing security of all data they upload to our platform and that includes Client Customer Data. The security, including encryption of data prior to transmission to our network and confidentiality of their accounts and access to our platform, remains the responsibility of our Clients.
We provide the Services directly to our Clients and have no direct relationship with the parties whose Client Customer Data is processed by our Clients. Our customers take responsibility for all Client Customer Data that they process and for complying with relevant data protection legislation.
Other information to help us provide You with improved services.
The legal basis for this processing is our legitimate interests, namely our interest in the proper administration of our website and business and improving the services we provide to you.
This data will be collectively referred to as “Personal Data”.
Zenex 5ive Limited will only process Personal Data where it is strictly necessary to provide the Services.
We use information held about You in the following ways:
In addition to the specific purposes for which We may process your Personal Data set out above, we may also process any of Your Personal Data where such processing is necessary for compliance with a legal obligation to which We are subject, or in order to protect Your vital interests or the vital interests of another natural person.
Please do not supply any other person's personal data to Us, unless We prompt You to do so.
Zenex 5ive Limited works alongside third parties (including business partners, service providers and fraud protection services) and we may receive information from them about You. We will combine this information with information You give to us and information We collect about You. We will use this information and the combined information for the purposes set out above (depending on the types of information We receive).
You agree that We have the right to share Your personal information with:
Where We have given You (or where You have chosen) a password which enables You to access certain parts of our site, you are responsible for keeping this password confidential. We ask You not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect Your Personal Data, we cannot guarantee the security of Your data transmitted to our site; any transmission is at Your own risk. Once We have received Your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will retain your information for as long as needed to provide you with the Services or as long as needed to fulfil the purpose for which the Personal Data was originally collected. We may also be required to retain certain information by law and/or for legitimate business purposes (for example, VAT records and Annual Corporate TAX returns).
You may instruct Us to provide You with any Personal Data we hold about you, provided Your request is not found to be unfounded or excessive, in which case a charge may apply.
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes. The rights you have under the GDPR are:
If You wish to:
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If You follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before You submit any Personal Data to these websites.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
When our order form asks users to enter sensitive information, that information is encrypted and is protected with SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also protect user- information off-line. All our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our accounting staff or a customer care representative) are granted access to personally identifiable information.
If you have any further concerns about security, please email our Customer Service team at email@example.com.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and confidential data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
We do not sell, trade, or rent Users personal identification information to any third party for any reason whatsoever. However, we will co-operate with law enforcement agencies authorized by the government if they do ask us about the contact details we have for you.
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
Zenex 5ive Limited
5 Jupiter House
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.